MTN Ghana, a telecommunications giant in the country, recently organised a Media and Stakeholder Sensitization Forum in Bolgatanga, located in the Upper East Region. The event aimed to inform customers and stakeholders about the measures the company is taking to enhance their services, ensuring a better experience for their clients.
Addressing the participants at this year’s Media and Stakeholders Sensitization Forum held at Akayet Hotel in Bolgatanga, under the theme ‘Leveraging Technology to Serve Customers with Excellence,’ Mrs. Adwoa Wiafe, the Chief Corporate Services and Sustainability Officer at MTN Ghana, emphasised the company’s commitment to extending their services to all the hinterlands of the country.
According to Mrs. Wiafe, the company is investing $1 billion by 2025 to improve its services and provide social amenities to communities in the country. She stated, “We have the ambition to be the leading digital solutions provider for Africa’s progress. We are focused on Africa and have identified the continent’s needs. We are building our business to address future problems. We are also expanding our connectivity operations, meaning we are expanding our network. Between 2020 and 2025, we are committed to spending $1 billion on the network. Currently, we have invested $600 million in our network in Ghana. As we grow, we aim to positively impact our communities. Our foundation is involved in community projects, sponsoring students in universities, and supporting other institutions. We collaborate with communities to provide relevant skills and opportunities for our stakeholders.”
Mrs. Wiafe further emphasised the company’s dedication to expanding connectivity to hard-to-reach areas in the country. “One of our major focuses is digital and financial inclusion, which means we need to expand our services to underserved areas. We are concentrating on rural telephony and plan to extend to 374 sites. We are also collaborating with government entities specifically focused on rural telephony to expand our reach.”
This year’s forum saw participation from various government and non-governmental organisations, including the National Communications Authority, Roads and Highways Authority, Ghana Journalists Association, representatives from local government, Upper East Regional Coordinating Council, the media, and other notable stakeholders.
As part of the program, journalists in the Upper East Region participated in a capacity-building workshop on ‘The Relevance of Being a Regional Reporter in Africa.’ The workshop provided key insights into how to carve a niche as a regional reporter.
Source:Â A1radioonline.com|101.1MHz|Samuel Adagom|Ghana
