Utility providers, the Ghana Water Company Limited (GWCL) and the Volta River Authority/Northern Electricity Distribution Company (VRA/NEDCo) operating in the Upper East Region, have both raked in revenues, with an estimate of over 90 percent of the collection ratio received.
Engineer Emmanuel Fiati, the Executive Secretary in charge of Water Sector Performance Monitoring at the Public Utilities Regulatory Commission (PURC), who disclosed this, said some regions in the country were unable to record the achievement.
While applauding the utility providers for their success, he commended consumers for doing their part by paying for the utilities they consumed.
He said this in Bolgatanga, in the Upper East Region, during a maiden consumer service clinic. He said the consumer service clinic was necessary following concerns raised by consumers about the quality of services rendered by utility providers.
“The commission decided after the major tariffs were approved last year to create platforms, specifically, for consumers to meet the utilities and bring out their complaints”
The consumer service clinic is part of PURC’s mandate to receive, investigate, and settle complaints relating to utility services. It is a platform created for customers to present their complaints to the PURC and the utility providers for redress.
The Upper East Regional Office of the Public Utilities Regulatory Commission (PURC) was established in January 2022 to attend to consumers’ concerns in the region, including the North East Region.
During the period, the Upper East Regional Complaints Officer at PURC, Abdulai Ikililu, said the commission received a total of 705 complaints.
Out of the number of complaints received, he said the commission was able to resolve all the complaints brought to it.
“%95 of those complaints were lodged against NEDCo, %4 were lodged against Ghana Water Company, and %1 were lodged against consumers. Among the complaints, the quality of service was the highest,” he added.
Participants who attended the consumer service clinic raised concerns such as low current, the difficulty of getting a new metre, billing, pipe bursts, and corporate social responsibility, among others.
The utility providers, VRA/NEDCo and Ghana Water Company Limited in response, promised to continue providing the quality of services consumers desired. They also raised concerns such as illegal connections against consumers as a major factor affecting their revenue targets.
Source: A1Radioonline.com|101.1Mhz|Joshua Asaah|Bolgatanga|Ghana