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MTN urges customers to switch to 4G network

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MTN, Ghana’s largest telecommunications company, is urging its customers to switch to its 4G network to experience faster internet speed and improved connectivity. The company in a report in August this year said the enhancement to its network and IT was made possible through an investment of Gh¢ 2.2 billion in total capex which grew its 4G coverage to 99.3 percent of the population.

It is against this backdrop that MTN-Ghana Regional Technical Manager for Northern Business District, Joseph Addai said the expanded 4G network coverage provides faster and more reliable internet access to its customers.

“We have 4G but we still have customers who still use 3G. So, please, we will encourage our customers to switch to the 4G because it will give you a better experience than the 3G”, he said during this year’s media and stakeholders engagement held in Bolgatanga – Upper East Regional capital.

As more customers switch to 4G, Mr. Addai said MTN aims to enhance its network capabilities and improve the overall experience for its customers. 

“With faster internet speeds, customers can enjoy seamless streaming, video conferencing, and faster downloads and uploads”, he added.

He indicated that customers who switch to the 4G network can also enjoy improved services such as access to digital services like mobile banking, e-commerce, and digital entertainment platforms. 

This year’s media and stakeholder engagement was under the theme ‘Leveraging Technology to Serve Customers with Excellence’. He said MTN has expanded its network sites in the Upper East Region to 134 2G, 134 3G, and 132 4G sites in terms of technology.

“Especially, for Bolgatanga Municipality, around Bukere where the marker is, there is a lot of network use, so we had to add 1 site. Sandema also, there were network complaints, so we added 1 site, and in Navrongo, we added 1 site”, he stated.

Mr. Addai however complained about fibre cuts due to road construction which he said is affecting services and causing the company to spend huge sums of money to repair.

“And again, we are recording some thefts on our site, some thieves are stealing our bulbs on our cell sites which is also causing an impact on our operations”, he lamented.

Source: A1radioonline.com|101.1Mhz|Joshua Asaah|Bolgatanga|Ghana

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