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MTN committed to improving customer service experience

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The telecommunications giant MTN Ghana is poised to bridge the digital divide through excellent service to its customers. MTN Ghana is building large and valuable platforms to lead digital solutions for the sustainable development and progress of Ghana and the entire African continent.

The company’s ambition is to become customer-centric, build a resilient network to improve the customer experience, and transition from merely being a telecommunications network.

Speaking at this year’s Media and Stakeholders Sensitization Forum held in Bolgatanga, the Upper East regional capital, under the theme ‘Leveraging Technology to Serve Customers with Excellence,’ the General Manager in charge of the Northern Business District, Nii Adotey Mingle, said MTN Ghana is committed to bridging the digital gap and promoting financial inclusion to contribute to the achievement of the Sustainable Development Goals.

According to Mr. Adotey, technology is leading the world towards change, and it is imperative to engage stakeholders in the innovations being carried out to drive development and improve service.

“This theme is a direct reflection of our belief that everybody deserves the benefits of modern quality life. Here in Ghana and Africa, we are committed to bridging the digital divide, furthering financial inclusion, and advancing the United Nations’ Sustainable Development Goals through our core business activities and our support to government, communities, and our customers.”

The MTN General Manager in charge of the Northern Business District stated that technology is leading the change all over the world; hence, there is a need to embrace technological advancements in order to achieve the necessary development.

Source: A1Radioonline.com|101.1MHZ|David Azure|Bolgatanga|

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