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Delays in new service connection among popular complaints in Upper East Region – PURC

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The Public Utilities Regulatory Commission (PURC) has restated its commitment to ensuring the utility companies in the Upper East Region deliver the highest quality of services to their clients.

The Commission has over the last two years been resolving complaints made against the utility companies. Popular among the complaints made by clients are frequent power outages, power trips, low current, and delays in new service connections.

“Often, the complaints have to do with the outages. It is about the quality of service; low voltage, phase off. A chunk of our complaints have to do with this. There are also complaints about delays in new service connections. There are guidelines for these things, so when we receive these complaints, we go out and follow up to ensure that people are connected,” he said.

Mr. Kponyo said while the service providers in the Upper East Region have challenges, they continue to do their best to provide quality service to their clients.

This is according to Seth Kponyo, the Upper East Regional Manager for PURC. He made these comments when he spoke on A1 Radio’s Day Break Upper East Show on Monday, June 3, 2024. The discussion focused, in part, on the expected tariff adjustment.

The Public Utilities Regulatory Commission (PURC) on Friday announced an increase in the tariff for electricity and water effective July 1, 2024.

According to the Commission, there will be a 3.45% increase in electricity tariffs for lifeline consumers (0-30kWh); a 5.84% increase for all other residential consumers who are not part of the lifeline category bracket (31 kWh and above), as well as the non-residential category.

The Commission said consumers in the industrial category will experience an increase in electricity tariffs of 4.92%, while water tariffs will increase by 5.16% for all customer classes for the period under review.

The announcement follows the conclusion of regulatory processes for the quarterly adjustment of tariffs by the regulator.

The quarterly tariff review mechanism seeks to track and incorporate changes in critical factors used to determine tariffs for natural gas, electricity, and water.

Source: A1Radioonline.Com|101.1MHz|Mark Kwasi Ahumah Smith|Bolgatanga|

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