A Bolgatanga resident, Furgurson Awuni, has publicly criticized OA Travel and Tours for what he described as “grossly unprofessional and unethical conduct” after passengers were left stranded for hours during a trip from Bolgatanga to Kumasi on Thursday, October 10, 2025.
In a Facebook post that has drawn growing public attention, Awuni said the bus departed Bolgatanga at 8:00 p.m. but by 10:52 a.m. the following day, passengers were still stuck at Kodie in the Ashanti Region without any assistance or alternative transportation from the company.
“Passengers were irresponsibly told to ‘help themselves,’ a statement that reflects total disregard for passenger safety, contractual responsibility, and consumer rights,” Awuni wrote.
Awuni cited several legal and policy frameworks — including Section 13(1) of the Road Traffic Regulations, 2012 (L.I. 2180), the Consumer Protection Policy (2021), and the National Road Safety Authority Act, 2019 (Act 993) — arguing that the company’s conduct amounted to a breach of contract and violation of passenger welfare standards.
He claimed that passengers were forced to pay ₵150 extra for taxis from Kodie to Kumasi, despite having already paid ₵210 for what was advertised as an “executive” service.
“It is both unethical and unlawful to compel stranded passengers to bear extra costs for a journey already paid for,” Awuni said. “Having to pay more for a taxi after paying for executive service is financially unfair, emotionally draining, and shows a systemic lack of crisis management and accountability in OA’s operations.”
Awuni called on OA Travel and Tours to reimburse all affected passengers, issue a public apology, and develop a passenger emergency support protocol that includes standby buses, communication systems, and compensation mechanisms in case of breakdowns or delays.
He also urged the company to submit an operational compliance report to the Ministry of Transport and the Consumer Protection Agency to demonstrate its commitment to ethical and lawful service delivery.
“Transportation is not just about vehicles—it’s about human lives, trust, and accountability,” Awuni wrote. “Ethical operations build sustainable companies; negligence destroys them.”
As of publication, OA Travel and Tours has not publicly responded to the allegations.
The incident has sparked renewed discussion on social media about consumer protection, service standards, and accountability in Ghana’s transport industry, with many calling for stronger enforcement of existing regulations to safeguard passenger rights.
Source: A1Radioonline.com|101.1 MHz|Mark Kwasi Ahumah Smith|Bolgatanga
