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UE: Consumer complaints largely about power outages, interrupted water supply – PURC

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Manuel Brooklyn Asinor, Complaints Officer at the Upper East Regional Office of the Public Utilities Regulatory Commission (PURC), has revealed that the complaints received from utility consumers in the region are largely about power outages and interrupted water supply.

He said this when he spoke on A1 Radio’s Day Break Upper East Show, Friday, June 3, 2022. He was speaking about the Commission’s presence and function in the region.

When the complaints are received by the Commission, Mr. Asinor explained that they are then forwarded to the appropriate utility provider for immediate redress.

“The complaints we receive for electricity, extend, on a very large scale, to lights going off. Power outage [complaints] are something that we regularly receive. We also get issues of fallen poles. Because of the heavy rains, and winds, it blows these poles off. We also get complaints about payments. We get issues where the consumer might not be conversant with whatever the utility has given him or her. We also get complaints on billing as well.”

“On the side of water, we get complaints about no-flow; where consumers would call in that there have not received water for a while, but bills are also coming in,” he said.

Mr. Asinor explained that over the past few months that the PURC has established its office in the region, it has deployed strategies to help consumers make complaints to the Commission. These include walk-ins, phone calls and Whatsapp messages.

He said upon receipt of the complaints from consumers, “we give the utility providers 5 working days to respond to the complaints. So when we receive it, we also send out a written complaint to them to respond to the issue that you brought forward. After 5 working days when they have not responded to the issue or the consumer is not satisfied, We have to sit them down. We call for a settlement meeting where we sit down and consult and talk about it.”

Mr. Asinor reminded utility consumers to take advantage of the work of the Commission as it is entirely free.

Source: A1radioonline.com|101.1MHz|Mark Kwasi Ahumah Smith|Ghana

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