The Public Utilities Regulatory Commission (PURC) has expressed utter satisfaction with the relationship that exists among the Commission, the people resident in the Upper East Region and the utility providers present in the region.
This has yielded maximum results and allowed quick resolution of all complaints that have been received from utility consumers.
The Upper East Regional Manager of PURC, Seth Kponyo said this when he spoke on the Day Break Upper East Show, Friday, June 3, 2022.
“I think so far, so good. We are working together as a region. If you monitor our platforms, you would realise that the people trust the Commission. When they have an issue, they rather prefer reporting to the Commission than to the service providers. We are grateful; we are very happy. We have been saying that the more you report, the more you tell the Commission what is on the ground.”
“With all the reports about power and water coming from the various districts, they give us a proper understanding of what is happening. That also informs decisions with regard to our regulatory benchmark,” he said.
He explained that as it stands, the Commission has only regional offices dotted across the country. The Upper East Regional Office is the 10th and the most recent office opened by the Commission. Mr. Kponyo explained that plans are far advanced to ensure that officers are opened across the 16 regions and then decentralized to the various districts.
He said while the commission prepares to do that, strategies have been deployed to ensure that all districts of the Upper East Region are served adequately.
The Regional Manager of PURC gave a firm assurance that regardless of the location a consumer finds him or herself, the Commission would reach out “and open a formal enquiry into the matter. There is a form and we would fill that out on your behalf. Then, we take it up from there. Distance should not matter.”
Mr. Kponyo, however, advised consumers to make the initial complaints to the various service providers first; if they are not happy with the responses from the utility providers, then subsequent complaints can be made to the Commission.
Meanwhile, Manuel Brooklyn Asinor, Complaints Officer at the Upper East Regional Office of the Public Utilities Regulatory Commission (PURC), has revealed that the complaints received from utility consumers in the region are largely about power outages and interrupted water supply.
Source: A1radioonline.com|101.1MHz|Mark Kwasi Ahumah Smith|Ghana
